Support article database

[HelmutsHelmuts is verified member.]

MariaBuy may need a support article database to provide both buyers and sellers with self-service options and reduce the number of support requests.

The main part here is to reduce number of repeating questions

The database can contain articles and FAQs that address common issues and questions, allowing customers to find answers to their questions quickly and easily without having to contact support. This can improve customer satisfaction by providing them with the information they need quickly and reducing wait times for support.

And again (my apologies for repeating), a support article database can also reduce the workload of the support team by handling simple and repetitive inquiries, allowing them to focus on more complex issues.

This can also help to reduce customer frustration and improve customer engagement by providing them with an easy way to find answers to their questions on spot (in real time) without a need to wait for reply

 

[FelixFelix is verified member.]

Thank you for your suggestion to implement a support article database. We understand the value this would bring to both buyers and sellers by providing self-service options, reducing wait times for support, and handling simple, repetitive inquiries. I agree that this could result in improved customer satisfaction and engagement with MariaBuy, as well as reduce the workload of our support team. We will take this into consideration when considering our customer service strategy. Thank you again for your suggestion.

 

[Ameer Hamza]

Yes, You need to add articles database such as guidelines, where buyer or seller gets answer of their basic questions.