Ticketing System

Helmuts

HelmutsHelmuts is verified member.

Domain Summit | HostMaria
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I think a Ticketing System is a must have feature.

.. we can discuss lots of features here, find solutions/ideas, but there needs to be a ticketing system to efficiently handle customer inquiries and issues.

It should allow allows customers to choose different categories/departments, submit requests or report problems in a centralized location, and provides a way for the website's support team to track and respond to those requests in a organized manner.

This would improve customer satisfaction by ensuring that inquiries are handled in a timely and efficient manner. Additionally, a ticketing system can also provide valuable insights into customer issues and feedback, which can be used to improve the website and its services.

And, it is great to know that you have a dashboard that contains history of open and closed tickets.

Yes, based on my experience working with HostMaria > there should be different Ticket Statuses: open, answered, closed, waiting staff reply

Helmuts
 
Thank you for your suggestion regarding the ticketing system feature. The support ticketing between buyers and sellers is implemented from the very beginning and works well. Currently, the buyer/marketplace and the seller/marketplace support is based on different support forms for buyers and vendors. Since the support requests from buyers and sellers are near to zero, the ticketing system is on our roadmap but it has no priority. Thank you!
 
Overall, support ticketing systems can improve customer satisfaction and help companies manage their support workload effectively.

Maybe this should be considered a priority as MariaBuy needs to be able to provide an organized and efficient way for customers to request help from MariaBuy, to track the process and see the history of past requests.

hmmm... yes.. lots to think about.. yes, ticketing system would add additional load..

still, I find it is much much easier to run an organised ticketing system than to answer users via live chat or emails (both unorganised and chaos-like).

Best!!!!
Helmuts
 
Yes, ticketing System will be a good options when you have more Customer traffic.
 
Helmuts said:
Also, you don't want sellers and buyers starting to share their private details publicly. :)
Click to expand...

It's not a good thing to share private details in public.
 
exactly.. when asking for the support people usually share private details, and yes, these shouldn't be published online.

Ultimately, the effectiveness of a ticket for technical support depends on the specific circumstances and the resources of the organization providing the support.
 
Helmuts said:
exactly.. when asking for the support people usually share private details, and yes, these shouldn't be published online.

Ultimately, the effectiveness of a ticket for technical support depends on the specific circumstances and the resources of the organization providing the support.
Click to expand...

Helmuts, you have such a brilliant mind. And you are a good administrator who understand everything.
 
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